Gaming at fb011 is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take our duty of care seriously, and we've built real tools to help every player stay in control.
fb011 provides a full suite of responsible gaming tools — available 24/7 directly from your account dashboard.
At fb011, we believe that online gaming is one of the most entertaining ways to spend your free time — whether you're spinning the reels on your favorite slot, calling out bingo numbers with friends, or testing your strategy at the video poker table. But we also know that for a small number of players, gaming can stop being fun and start becoming a problem.
That's why responsible gaming isn't just a checkbox for fb011 — it's a core part of how we operate. We've invested in real tools, real processes, and real people to make sure that every player on our platform has the support they need to keep gaming healthy and enjoyable. From Manila to Cebu, Davao to Quezon City — wherever you're playing from in the Philippines, fb011 has your back.
Responsible gaming at fb011 means three things: staying in control of your time, staying in control of your money, and knowing when to step back. The tools on this page are here to help you do exactly that — and they're all available directly from your fb011 account, at any time, at no cost.
Remember: gambling is a form of entertainment. The house always has an edge over the long run. Never gamble with money you cannot afford to lose, and never chase losses. If gaming ever stops feeling fun, that's your signal to use the tools below — or to reach out to our support team.
Six pillars that guide how fb011 approaches player protection and responsible gaming across the platform.
Every fb011 account goes through mandatory KYC verification before any real-money play is permitted. We verify your age using government-issued Philippine ID — no exceptions. Players under 21 are strictly prohibited from accessing the platform.
Set daily, weekly, or monthly deposit limits on your fb011 account to keep your spending within a budget you're comfortable with. Limits take effect immediately when reduced, and any increase requires a 24-hour cooling period before it applies.
If you feel you need a complete break from gaming, fb011's self-exclusion tool lets you lock your account for a set period — from 30 days up to permanent exclusion. During exclusion, you will not receive any marketing communications from fb011.
Lose track of time easily? Set session reminders that pop up after a defined period of play — 30 minutes, 1 hour, or a custom interval. These gentle nudges help you stay aware of how long you've been playing so you can make a conscious choice to continue or stop.
Need a short break without committing to full self-exclusion? A cooling-off period temporarily suspends your ability to deposit and play for 24 hours, 7 days, or 30 days. It's a lighter option that still gives you the breathing room you need.
Set a maximum loss threshold per day, week, or month. Once you hit your loss limit, fb011 will automatically prevent further play for that period. This tool is one of the most effective ways to protect your bankroll and avoid chasing losses.
Self-exclusion is the strongest responsible gaming tool available on fb011. When you activate self-exclusion, your account is immediately locked — you cannot log in, deposit, or play for the duration you choose.
Available exclusion periods: 30 days, 60 days, 90 days, 6 months, 1 year, or permanent exclusion. Permanent self-exclusion cannot be reversed. For shorter periods, reinstatement requires a mandatory 7-day cooling period after the exclusion expires, plus a manual review by our responsible gaming team.
During any self-exclusion period, fb011 will immediately suppress all marketing emails, SMS notifications, and promotional communications to your registered contact details. If you believe you have a gambling problem, we strongly encourage you to choose a longer exclusion period and to seek professional support.
To activate self-exclusion, log in to your fb011 account and go to:
Or contact our support team via live chat for immediate assistance.
Problem gambling can affect anyone — regardless of age, income, or background. Here are some warning signs to watch out for in yourself or someone you care about.
Spending more than you planned. You consistently deposit more than your original budget, or you find yourself making "just one more" deposit after losing.
Chasing losses. After a losing session, you feel a strong urge to keep playing to win back what you lost — even when you know you should stop.
Gambling with money you need. You're using money set aside for rent, bills, groceries, or other essentials — like your GCash or BDO savings — to fund your gaming sessions.
Hiding your gambling. You feel the need to hide how much time or money you spend on gaming from family members, friends, or your partner.
Gaming to escape problems. You turn to online gaming as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties rather than for entertainment.
Neglecting responsibilities. Gaming is affecting your work performance, studies, family relationships, or social life — and you find it difficult to cut back even when you want to.
Borrowing money to gamble. You've borrowed money from friends, family, or used credit cards or loans specifically to fund your gaming activity.
Feeling restless when not playing. You feel irritable, anxious, or preoccupied when you're not able to access the platform, or you think about gaming constantly throughout the day.
If you recognize any of these signs in yourself: Please use fb011's self-exclusion tool immediately and reach out to a professional support service. You are not alone, and help is available. See the support resources section below.
Every responsible gaming tool on fb011 is free to use and accessible 24/7 from your account settings. No need to contact support — you're in full control.
Cap how much you can deposit into your fb011 account per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a 24-hour waiting period to prevent impulsive decisions.
Define the maximum amount you're willing to lose in a given period. When your net losses reach the threshold you've set, fb011 will automatically suspend your ability to place further bets until the period resets. This is one of the most effective tools for preventing loss-chasing behavior.
Set a maximum session duration. When your session reaches the time limit you've configured, you'll be automatically logged out. This helps prevent extended play sessions that can lead to fatigue-driven decision-making and overspending.
Enable periodic pop-up reminders during your gaming session that display how long you've been playing and your net win/loss for the session. These reality checks are designed to keep you grounded and help you make informed decisions about whether to continue playing.
Take a short, structured break from gaming without committing to full self-exclusion. Choose a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account remains open but deposits and gameplay are suspended. Marketing communications are also paused.
The most comprehensive tool available. Self-exclusion fully locks your account for a period of your choosing — from 30 days to permanent. During exclusion, you cannot log in, deposit, or play. All marketing is suppressed. If you're struggling with your gaming habits, this is the tool we recommend activating immediately.
Unsubscribe from all promotional emails, SMS messages, and push notifications at any time through your account settings. You can opt out of specific communication types or all marketing at once. This is separate from self-exclusion and can be managed independently.
Take a moment to honestly reflect on your gaming habits. If you answer "yes" to two or more of the questions below, we encourage you to use fb011's responsible gaming tools or seek professional support.
Have you ever spent more money on gaming than you originally planned to in a single session?
Have you ever felt the urge to keep playing after a loss in order to win back what you lost?
Have you ever used money intended for bills, rent, food, or other necessities to fund your gaming?
Have you ever felt irritable, anxious, or restless when you were unable to access online gaming?
Have you ever hidden the amount of time or money you spend on gaming from people close to you?
Has gaming ever negatively affected your work, studies, family relationships, or social life?
Have you ever borrowed money or sold personal belongings to fund your gaming activity?
Do you find yourself thinking about gaming frequently, even when you're doing other things?
This self-assessment is for personal reflection only — it is not a clinical diagnostic tool. If you are concerned about your gaming habits, please reach out to a professional support service.
fb011 support team is available 24/7 via live chat to help you activate any responsible gaming tool on your account.
Simple habits that help you stay in control and make sure gaming stays a source of entertainment — not stress.
If you or someone you know needs help with problem gambling, these organizations provide free, confidential support in the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program that includes player protection measures, self-exclusion registries, and public awareness campaigns. PAGCOR-licensed operators like fb011 are required to comply with PAGCOR's responsible gaming framework and to provide players with access to support resources. For information about PAGCOR's responsible gaming initiatives, visit the official PAGCOR website or contact PAGCOR directly through their official government channels.
The National Center for Mental Health in Mandaluyong City provides mental health services including support for behavioral addictions such as problem gambling. The NCMH Crisis Hotline is available 24/7 for Filipinos who need immediate mental health support. You can reach the NCMH Crisis Hotline at 1553 (toll-free from any landline in the Philippines).
Our dedicated responsible gaming team is available 24/7 via live chat inside your fb011 account. They can help you activate any of the tools described on this page — deposit limits, cooling-off periods, self-exclusion — immediately and confidentially. You can also reach us by email at [email protected] (plain text — not a clickable link). We treat all responsible gaming requests with the highest priority and full confidentiality.
fb011 is here for your entertainment. Set your limits, use our tools, and enjoy slots, bingo, video poker, and more — knowing that we've got your back every step of the way. Must be 21 years or older to play.
21+ only. Play responsibly. fb011 supports responsible gaming.